Refund policy

After-Sale & Return Policy

At Softmatters, we care deeply about your experience and well-being. For health and safety reasons, all sanitary pads and personal care products are non-returnable and non-exchangeable once sold.

We only accept returns or exchanges under the following condition:

  • If the package is proven to be damaged upon delivery (e.g., broken seal, crushed or visibly torn packaging).

What to do if your order arrives damaged

  1. Please contact us within 7 days of receiving your package.

  2. Provide your order number and clear photos showing the damaged item and outer packaging.

  3. Once verified, we will arrange a replacement or refund as appropriate.

We cannot accept returns due to personal preference, opened packages, or normal wear and tear. Thank you for your understanding — this policy ensures the highest standards of hygiene and safety for all our customers.