Terms of service

Terms of Service

Welcome to Softmatters. By accessing and using our website, you agree to the following terms. Please read them carefully.

1. General

  • This website is operated by Softmatters (Orchardrise Inc.).

  • Throughout the site, the terms “we”, “us” and “our” refer to Softmatters.

  • By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service.

2. Products & Services

  • All products are intended for personal use only.

  • We reserve the right to limit the quantities of any products or services we offer.

  • Product descriptions and pricing are subject to change at any time, without notice.

3. Orders & Payments

  • By placing an order, you represent that you are at least the age of majority in your region.

  • Payments must be made through the methods provided at checkout.

  • We reserve the right to refuse or cancel any order, for reasons including but not limited to: product availability, errors in pricing or description, or suspected fraud.

4. Shipping & Delivery

  • Shipping policies (rates, timelines, and conditions) are outlined in our Shipping Policy.

  • Risk of loss passes to you once the carrier has accepted your package.

5. Returns & Refunds

  • Due to the nature of our products (personal care items), returns or exchanges are not accepted unless the item arrives damaged or defective.

  • Details are available in our Return Policy.

6. Intellectual Property

  • All content on this site (text, images, graphics, logos, product names) is the property of Softmatters and may not be used without written permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Privacy

  • Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect and use your information.

9. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of British Columbia, Canada.

10. Changes to Terms

  • We reserve the right to update or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically.