Shipping policy

Shipping Policy

At Softmatters, we believe your care should arrive as beautifully and safely as it was created.

Processing Time

• All orders are processed within 1–3 business days.

• You will receive a confirmation email with tracking information once your package is on its way.

Shipping Rates & Times

• Canada: Standard shipping 3–7 business days.

• USA: Standard shipping 5–10 business days.

• International: Standard shipping 7–21 business days (customs delays may apply).

• Free shipping may be available for orders over a certain amount — details will be shown at checkout.

Packaging

We use minimal, eco-conscious packaging that protects your order while reducing waste. Every box is sealed with care to ensure safety and hygiene.

Customs & Duties (International Orders)

For international shipments, customs duties, taxes, or fees may apply. These are the responsibility of the customer.

Delays

While we do our best to deliver on time, unforeseen circumstances (e.g., courier delays, weather, customs) may affect shipping. Thank you for your patience — we’re always here to support you.