Shipping
Last updated: 16 March 2025
We offer fast, reliable delivery. Please review costs and timeframes below.
| Destination | Orders Over | Orders Under |
|---|---|---|
| Canada | Free (over CA$XX) | CA$X–CA$X |
| United States | Free (over US$XX) | US$X–US$X |
| International | Free (over US$XX) | Calculated at checkout |
- Processing time: 1–2 business days (pre-orders excluded).
- Duties/taxes for international shipments may apply and are the recipient’s responsibility.
- You’ll receive a tracking link once your order ships.
Returns
Last updated: 16 March 2025
- Return window: XX days from delivery (unopened, in original condition).
- Start a return: contact support@softmatters.care with your order #.
- Refund method: original payment method after inspection.
Terms & Conditions
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Privacy Policy
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FAQs
When will my order ship?
Within 1–2 business days unless noted otherwise (e.g., pre-orders).
Do you ship internationally?
Yes. Duties/taxes may apply depending on your country.